Customer service

We believe that a product should be made for you. As a result, we pay a lot of attention and time to the design and production process. The t-shirts are embroidered by hand, which gives us the opportunity to personalize. This also applies to all print options for the other garments. Do you want an adjustment? Contact us and we will discuss the options. For example, you could choose a different color. Did you accidentally place the wrong order? Or do you want to change your delivery address? Then please contact us. The fastest way is via Whatsapp. This way we can change or cancel the order before the package has left the door.

You can pay securely with iDEAL, credit card (MasterCard and Visa), Bancontact and Bitcoin, among others. Studio Mama is in favor of innovative development and therefore offers Bitcoin as a means of payment. We don't just offer it, we motivate it. You always get a 15% discount on your order when you choose Bitcoin as a payment method.

Bitcoin payments go through Coinbase. After you have chosen Coinbase as payment method, you will see the amount in BTC and the wallet address. You can immediately copy this to transfer the amount from your wallet. Once the transaction is complete, you will receive a confirmation by email. When you pay with Bitcoin, you always get your purchase amount back in Bitcoin with a return.

We try to ship all orders within 1 working day with track and trace via PostNL and DHL. You will receive a track and trace code by email. Please note that most of the products are handmade. Sometimes this can cause delays. You will always be kept informed of your order.

We have a return policy of 30 days after receiving your purchase. You can always return your order by registering this by email (info@studio-mama.nl). You will receive a return label from us so that you can return the order. Please note: the products must be returned in unused and neat (original) condition. Exceptions Special orders such as personalized products or cannot be returned. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns of gift cards. Refunds You will be notified by email once we have received and inspected your return. If the return is approved, you will receive a confirmation and we will transfer the amount to your account within 14 days.